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You fill in the onboarding form and submit it. It asks for your services, your locations, your brand, your domain and where enquiries should land for each address, and it takes about 15 minutes per location plus a shared section for brand-wide details. If something is missing, submit anyway: you can send the rest by email or raise it as a ticket in your client portal, and it will not hold up the build. We then run one onboarding call to fill any gaps and agree the launch date.

It is your account with us, and you get it the day your site goes live. From the portal you request revisions for any single location or for the whole brand, raise a support ticket, send us files you still owe us, and message our team directly. Everything to do with your site runs through it, so nothing gets lost in an inbox. You never log in to the website itself; we handle that side.

The onboarding form has one shared section for brand-wide details, like your logo and overall tone, and one repeatable section per location for its address, hours and phone number. Most groups with two or three rooms finish in under 45 minutes total. Larger groups can send location details as a spreadsheet instead of typing each one into the form, and we build from that.

Tell us its address during onboarding. We review what is worth keeping, migrate the content that still matters, and rebuild each location as its own page on the new structure rather than copying the old layout as-is.